Making the switch in record time: new purpose-built facility for Amdocs

    Server room interior

    When Amdocs had less than 90 days to move to a new purpose-built site, it relied on Eaton to deliver the UPS and switchgear on time, while future-proofing its new facility

    For data centre operators, speed is not just a server issue, often it is a vital factor in getting new sites operational. That was the case for Amdocs – a global software and services provider that operates data centres in 85 countries – which had less than 90 days to close an existing site and move itself, and all its customers, into a new purpose-built facility.

    Amdocs is a global organisation, with more than 25,000 employees and customers in 85 countries, comprising some of the world’s most successful wireless, wireline, broadband, cable and satellite, mobile and financial services providers. It provides a range of technologies that help drive its customers’ digital and network transformation, such as Cloud, IT modernisation and DevOp, and its data centres, which are a critical component of its service. 

    What all its customers have in common is their high expectation for the integrity and availability of its data centres.

    Amdocs had a base in the heart of London’s Square Mile, close to major corporations and financial institutions but took the decision to consolidate its satellite offices into one purpose-built, modern building. Doing so meant Amdocs could reduce the overheads that come with being in central London and running multiple sites but, more than this, it gave the company the opportunity to build a site that would address all current needs, as well as being future-proofed, and it meant it could design a more efficient data centre and pass those cost-savings onto its customers. 

    Immovable deadline

    Timing was the crunch issue. Amdocs had acquired a new site, all the design and planning work was complete but the company had less than 90 days to move out of its current site and into the new facility, which was as yet unbuilt but which had to be fully operational. No ifs, no buts, no half measures – the 90-day date was fixed and immovable. For Amdocs, the pressure was to identity partners that could be trusted to hit every deadline throughout the move.

    Mark Goulding, the customer manager for Amdocs at Eaton, says: “This project was all about trust – Amdocs needed to know it was in safe hands and the project would be delivered on time.”

    Eaton responded to Amdocs’ tender, with its own trusted partner, Carter Sullivan, which specialises in the design, manufacture and installation of complex UPS systems, high-end data centre solutions and bespoke switchgear. 

    Working together, the two companies put forward a solution using Eaton switchgear and UPS back-up. At the same time, Carter Sullivan coordinated the fit out of the air conditioning system throughout the data centre and a separate tender for the office itself. 

    Goulding continues: “We’ve had a long, successful relationship with Eaton, so we knew they understood our capabilities. Likewise, we’ve worked with Carter Sullivan on many builds over the years and knew they’d be up to the task. It made for a very positive and effective working relationship on what was a challenging, short timeframe for a data centre build.”

    In the first phase of the installation, Eaton and Carter Sullivan implemented a complete power security solution, based on Amdocs’ design, and built around Eaton’s uninterruptable power supply (UPS), switchgear, transformers, and cold aisle containment. The solution also factored in isolation transformers to ensure electrical isolation for the system and prevent downstream issues from the building’s 4-pole main circuit breaker.

    For the UPS, Eaton first researched Amdocs predicted data centre loads and proposed using its 93PM UPS range – one of the most efficient on the market and quite a simple, straight-forward solution for its needs. According to Mark Goulding at Eaton, the 120kw unit is “bang on their requirement” and the battery system is sized accordingly. 

    Critical protection

    The 93PM UPS guarantees power supply for a defined period to critical loads in the event of a power failure. The unit also protects critical loads by filtering out power fluctuations, such as voltage spikes, and providing continuously high-quality power. 

    The design of the 93PM is based on online double conversion technology, which is widely recognised as giving the best possible protection because it guarantees a clean and reliable power supply regardless of the quality of the grid. Energy loss with the 93PM is minimal, compared with traditional double conversion UPS devices, and it can achieve an efficiency rating of 96.7%.

    Once the power solutions had been installed, Eaton and Carter Sullivan worked with Amdocs to design a system that would make the data centre as energy efficient as possible. This is based around Eaton’s variable module management system (VMMS), which increases efficiency without compromising reliability. On the physical design, the two companies came up with a concept of two rows comprising 30 42U server cabinets sat in an open area, coupled with a cold aisle containment to provide more effective airflow. This was a completely bespoke design that mixed racks from various manufacturers into one solution and comprised a set of aisle doors with roof panels.

    In the second phase of the installation, Eaton designed and built a future-proof electrical panel that incorporates all of Amdocs’ requirements for the building infrastructure, IT, generator and bypass facilities. It is designed so that Amdocs can avoid interrupting the data centre’s operation during any future expansion. The panel is based on the Eaton xEnergy LV Switch system, which is designed to meet constantly increasing requirements, providing optimum conditions for building infrastructure up to 5000 A. 

    As well as providing the hardware and software for the power security solutions, Eaton also provides Amdocs with ongoing remote monitoring and maintenance services. In the event that there is ever a power issue, Eaton would have service personnel on site in less than four hours.

    Model development

    The move was completed within the 90-day timeframe and the modern facility is now operating successfully using the new power management concept. The company plans to use the data centre design and infrastructure as a model for the development of its other data centre projects around the world. The data centre is delivering immediate results and cost savings, in fact it has the lowest PUE of any Amdocs data centre worldwide. 

    Looking ahead, Amdocs has installed a second UPS for the B-side of the data centre and plans to roll out this approach in its other data centres around the world. 


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