Energy providers also need to become more innovative in terms of how they deliver their services according to the research, in many cases allowing customers to take more control. Access to technology to understand and control energy usage has gained increased interest from UK businesses, with 70% saying they would use an online portal to engage with their energy provider to manage their contracts more independently, and 43% saying they’d be likely to use a live chat service to interact with their provider.
Businesses have become more inclined to shop around for the best deals rather than simply taking the obvious or easy solution, with 61% of respondents saying they were happy to use separate suppliers for different types of energy in order to secure a better deal, compared to only 20% who said they would use the same supplier for everything.
Mark Eccles, Chief Commercial Officer at Gazprom Energy commented: “Energy is obviously something all businesses need, but we’re seeing an increased number of organisations wanting to take more control of their energy buying choices as well as understanding their energy spend in greater detail. We’re responding to this with a number of new initiatives that will give our customers greater power and independence when it comes to managing their energy as it’s no longer simply about cost.”